Luxury Printing Service At The Letter Press of Cirencester

Complaints and Refunds


The Letter Press is proud of its reputation. We try our hardest to provide the very best service and the very best product. We are always concerned that customers are happy with the product supplied and will do everything in our power to remedy situations where they are not. If for any reason you order is not as you expected when you receive it, please contact us as soon as possible so that we can help to resolve any issues.

If for whatever reason you wish to cancel your order before printing we will be happy to make a full refund, unless you have received a proof in which case we retain £50 to cover artworking costs.


Sample Service

We can supply samples of the products illustrated on this web site: they are generic, i.e. not personalised. There is a charge for this service. 

Proofs & Cancellations

Proofs are 

Proofs are included in the cost for all our personalised stationery orders, as are two sets of minor changes. Proofs will be emailed to you in a PDF format. Please check all aspects of the proof before amending and approving. We also recommend printing out all proofs to the correct size. Please contact us if you are unable to print your proof and in most cases we can arrange to send you printed PDFs in the post.

Please note that any major or substantial changes after the initial proof has been received may incur additional charges. A change of typeface counts as a major change and will be chargeable.

Cancellations made after proof stage will be charged at £50 per job. Cancellations made after printing stage will be charged at the full price of the job.

Timing

Timing will vary according to season, but in general these guidelines can be followed:

For Normal service, allow three to five working days for proofing and eight to fourteen working days after approval of proof for dispatch of goods. Please note that these are target dates and not guaranteed, during certain busy times of the year these timings can be extended.

For Express service, proofs will be issued within one working day of receipt of order, and the goods dispatched within four to five working days of approval of proofs. There is an extra charge of £100 for the first order on Express service, and an additional £25 per order placed at the same time.  

Please note all our gilded board is ordered after proof approval and has a minimum ten day turn around; for express orders, please ask your sales consultant to advise of timings. 

Delivery

For the time it takes us to print your order please refer to the section on Timing. This section refers merely to the courier service we offer: in other words, after your job has been received, logged on, typeset, proofed, approved, sent to print, printed, finished and finally packed, how long does it THEN take for our courier service to get it to you? The answer to that is as follows:

We offer overnight courier delivery to the UK mainland (Highlands, Northern Ireland, and UK off shore require two working days). Worldwide deliveries are also offered, but take longer depending on destination. Please note that since the UK's exit from the EU deliveries may be subject to additional customs charges on arrival.

Deliveries are made by courier from Monday - Friday during working hours, and a signature will be required. Please ensure the address given for delivery is either a work address or one that is manned during the day.

Product Availability

The ranges illustrated on this website are subject to availability from third party suppliers.

The Letter Press reserves the right to substitute discontinued stock items with the closest available alternatives.

Privacy Policy

The Letter Press does not sell, trade, rent or pass on your information to other parties. We are committed to protecting your privacy and will only use the information you have provided to process your orders and to provide an efficient service.

We may use the information we collect to inform you about important changes to the website, new services and products which we think you may find of interest. We may send emails to you from time to time, and within these emails there will be an opportunity for you to unsubscribe.

We follow strict security procedures in the storage and disclosure of information you have given to us.

Please note that by using our website you are consenting to the collection and use of this information.

Should our privacy policy change at any future date, we will ensure that these changes are made public on this page.