Complaints and Refunds
The Letter Press is proud of its reputation. We try our hardest to provide the very best service and the very best product. We are always concerned that customers are happy with the product supplied and will do everything in our power to remedy situations where they are not.
If for whatever reason you wish to cancel your order before printing we will be happy to make a full refund, unless you have received a proof in which case we will deduct a 15 handling fee.
If you wish to reject your goods after receiving them we will either supply a free of charge reprint or make a full refund on return of the goods.
We can supply samples of the products illustrated on this web site: they are generic, i.e. not personalised. There is a charge for this service, which is refundable should you subsequently place an order.
Proofs are free of charge for Wedding, Social and Christmas stationery and are charged at 15 for Personal stationery. Colour proofs can be emailed to you, or we can send a black and white paper proof in the post. Please check all aspects of the proof before amending and approving. We do not reproof unless specifically requested to do so, in which case a charge of 15 will be made. For Orders of Service a second/amended set of proofs will be supplied without charge.
Cancellations made after proof stage will be charged at 15 per job.
Cancellations made after printing stage will be charged at the full price of the job.
Timing will vary according to season, but in general these guidelines can be followed:
For Normal service, allow three to five working days for proofing and eight to ten working days after approval of proof for despatch of goods. Please note that these are target dates and not guaranteed, during certain busy times of the year (March-June) we can take up to a week longer.
For Express service, proofs will be issued within one working day of receipt of order, and the goods despatched within four to five working days of approval of proofs. There is an extra charge of 48 for the first order on Express service, and an additional 6 per order placed at the same time.
Please note all our gilded board is ordered after proof approval and as gilding has a minimum three day turn around the express delivery will be delayed by two days.
Birth Announcements cards are handled on a seven working day free of charge accelerated service.
For the time it takes us to print your order please refer to the section on Timing. This section refers merely to the courier service we offer: in other words, after your job has been received, logged on, typeset, proofed, approved, sent to print, printed, finished and finally packed, how long does it THEN take for our courier service to get it to you? The answer to that is as follows:
We offer overnight courier delivery to the UK mainland (Highlands, Northern Ireland, and UK off shore require two working days). Worldwide deliveries are also offered, but take longer depending on destination.
Deliveries are made by courier from Monday - Friday during working hours, and a signature will be required. Please ensure the address given for delivery is either a work address or one that is manned during the day.
The ranges illustrated on this website are subject to availability from third party suppliers.
The Letter Press reserves the right to substitute discontinued stock items with the closest available alternatives.
The Letter Press does not sell, trade, rent or pass on your information to other parties. We are committed to protecting your privacy and will only use the information you have provided to process your orders and to provide an efficient service.
We may use the information we collect to inform you about important changes to the website, new services and products which we think you may find of interest. We may send emails to you from time to time, and within these emails there will be an opportunity for you to unsubscribe.
We follow strict security procedures in the storage and disclosure of information you have given to us.
Please note that by using our website you are consenting to the collection and use of this information.